Knowledge management is power supply and demand chain executive. History the process classification framework was originally envisioned as a taxonomy of business processes and a common language through which apqc member organizations could benchmark their processes. Industryspecific process classification frameworks apqc. Facilitate the flow of knowledge across boundaries in geography, function, team, etc. Apqc s knowledge flow process is a vehicle to think about how knowledge flows through organizations.
To enable this beneficial benchmarking, the apqc process classification frameworksm pcf serves as a highlevel, industryneutral enterprise process model that allows organizations to see their business processes from a crossindustry viewpoint. Sep 10, 2001 the sis alliance with apqc will foster this kind of a natural synergy globally. Apqcs knowledge flow process is a vehicle to think about how knowledge flows through organizations. An exploration of the apqc pcf in detail and examples of how to apply the framework in your business. Process mapping for knowledge transfer is a practical first step in demonstrating the fusion of continuous improvement tools with traditional knowledge management. One of the most detailed process management maturity models is the bpmm, which was designed by bill curtis and john alden. Apqc is worlds foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management. Understanding the apqc process classification framework. Organizations use the process of knowledge mapping to understand what knowledge is needed for a particular process or part of their business, said vestal. The apqc process classification framework sm pcf the pcf was developed by nonprofit ap qc, a global resource for benchmarking and best practices, and its member companies as an open standard to facilitate improvement through process management and benchmarking, regardless of industry, size, or geography. Most employees are laserfocused on completing work tasks and meeting their personal and team objectivesafter all, thats what theyre paid to do. To help you understand these processes, apqc has created definitions that tie to each process in the pcf. Like most other maturity models, the bpmm provides guidance on gaining control of business processes. As apqc begins its 10th bestpractice consortium study in km using km to drive innovation, measuring the success of knowledge management efforts still vexes many organizations.
In turn, the knowledge management processes of finding, sharing, and. Jan 19, 2018 several groups, including apqc, have published multilevel models which have been widely shared and used. The initial design involved apqc and more than 80 organizations with strong. Knowledge management process online diagram software to. Jul 02, 2019 intro to apqcs process classification framework pcf. Their process classification framework pcf serves as the basis. Thirtynine organizations sponsored the groundbreaking study. Apqc provide a process classification framework pcf. The knowledge management process has six basic steps assisted by different tools and techniques. It represents a flexible application that can be customized to business functions of any organization, and in addition, integrate process, knowledge and quality management that leads to performance excellence. Groupware invokes class of software programs that allows to work together while located remotely from each other. If your organization is in the process of selecting tools and.
May 21, 2011 carla odell is president of apqc and is considered one of the worlds leading experts in knowledge management km. Process mapping for knowledge transfer quality digest. Knowledge management activities are only analyzed from the view of knowledge lifecycle and focused on the design of knowledge systems. Here, collaboration is mainly referred as groupware, or work group productivity software. An 11th km study by apqc, which will kick off in the fourth quarter of 2002, will focus on this critical component of km. Website management solution guide build your own sheet use the cheat sheets in this guide to help you get the most out of smartsheet, weve included cheat sheets for formulas and shortcuts at the end of this guide. It is the basis for determining knowledge commonality, or areas where similar knowledge is used across multiple processes. This article breaks down the knowledge flow process capability statements in apqcs km capability assessment tool, ranging from levels 1 to. Leonardbartons knowledge building model these approaches have some limitations.
Apqc debuts mosaiq business management tool supply and. With more than 550 member organizations worldwide, apqc provides the information, data, and insights organizations need to support decisionmaking and develop. Software test community uncovered using sna by gerald falkowski and valdis krebs 2005 apqc 6 about the authors valdis krebs is a management consultant and the developer of inflow, software based organization network analysis methodology that maps and measures knowledge exchange, information flow, communities of practice. Apqc hosts monthly support calls to help you learn how your organization can participate in apqcs knowledge management capability assessment tool km cat. The apqc process classification framework pcf framework the pcf framework was developed by apqc, a global resource for benchmarking and best practices, and its member companies as an open standard to facilitate improvement through process management and benchmarking, regardless of industry, size, or geography. A string of recent questions about how to adopt the process. When these steps are followed sequentially, the data transforms into knowledge. Apqcs process classification framework pcf is a reliable and robust framework used by hundreds of leading companies worldwide. Apqcs resource library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Knowledge management solution guide we know you have unique needs thats why we built smartsheet.
Yale university knowledge management process 6 of 9 process procedures step activities 1. Hasanali f, hubert c, lopez k, newhouse b, odell c, vestal w. New this year, each call will focus on one of the 12 capabilities that drive km maturity. Explore our evergrowing collection of more than 5000 researchbased best practices, benchmarks and metrics, case studies, and other valuable apqc content. With apqc s knowledge management capability assessment tool, you can measure and evaluate your organizations knowledge management competencies across four categories. Process classification an overview sciencedirect topics. Having a method and the tools to identify, distill, transfer, and sustain the knowledge transfer are key elements to a successful program of this type. Creately is an easy to use diagram and flowchart software built for team. Use software that facilitates storage organization and enforces the taxonomy. Knowledge mapping guides organizations to knowledge within. Apqc defines knowledge management as systematic approaches to help information and knowledge emerge and flow to the right people at the right time so they can act more efficiently and effectively. Each process category has its own document with detailed definitions and key measures for each process to help organizations identify and align their activities with global terminology. It is evaluated on five levels that can be mapped onto the cmmi model. With more than 550 member organizations worldwide, apqc provides the information, data, and insights organizations need to support decisionmaking and develop internal skills.
Nov 06, 2019 make it easy and intuitive to find and share knowledge. Sep 10, 2017 knowledge the fact or condition of knowing something with familiarity, gained through experience or learningdiscoveries or education, the theoretical as well as practical understanding of a subject is defined as knowledge. This is a hierarchical reference model of business processes divided over four levels of process categories level 1, process groups level 2, processes level 3 and activities. In 1995 and under odells direction, apqc launched its first km best practices consortium study called emerging best practices in knowledge management.
Putting knowledge into the flow of work using mosaiq duration. Apqc american productivity and quality center facebook. Apqcs process classification framework contains hundreds of processes. There are a number of different variations of the framework. Standardize knowledge flow processes and knowledge. Apqc knowledge management is a knowledgebase software solution that takes key pieces of knowledge and leverages them for success. It is a category model that categorizes a wide range of processes. Beyond being just a list, the pcf serves as a tool to support benchmarking, manage content, and perform other important performance management activities. Apqc s knowledge management framework implementation of the framework in order to implement the framework, a structure needs to be in place for its direction, management, and execution.
Apqc s business excellence practice lead jeff varney highlights the process management training modules available through apqc s advisory services. May 01, 20 apqc s business excellence practice lead jeff varney highlights the process management training modules available through apqc s advisory services. This collection brings together articles and resources related to the knowledge flow process, including a framework to help you understand and control knowledge flow and best practices for each of the seven steps. Apqc has long advocated standardizing km tools and approaches enterprise wide, but recent analysis of apqcs km capability assessment. Apqc research houston, tx 8,378 followers apqc is the worlds foremost authority in benchmarking, best practices, process improvement, and knowledge management. The value here is the effort, knowledge, and skills that the service delivery brings with it. Knowledge sharing at schlumberger is a part of the company fabric, notes susan rosenbaum, director, discipline career management and knowledge management. Pcf management apqc process classification framework. All too often, organizations become bogged do wn by the fear of.
Difference between software architecture and software design. Knowledge management digital process transformation a valuedriven approach ready, set, go. These tools acts as enablers of knowledge flow and knowledgesharing activities among personnel. How apqc members use apqc process frameworks block 5 friday value chains, policy busting and concept models key engineering techniques for escaping silos enhancing business value. Jun, 2015 apqc american productivity and quality center, houston, tx. Apr 05, 2016 mosaiq encompasses more than a platform that responds to process management and alignment to apqcs seven process management tenets. This is the most important step of the knowledge management process. Advanced product quality planning apqp is a structured process aimed at ensuring customer satisfaction with new products or processes. Process frameworks are essentially lists of all the key processes performed in an organization, grouped hierarchically to show how they relate to each other. The km cat provides a way to measure and evaluate your km program and compare to your peers. Each community is centered around a topic of importance to the business, particularly where expertise is not widely available.
The program starts out by identifying important knowledge files and analyzing how skillfully a company manages its knowledge. The schlumberger culture of knowledge sharing and collaboration has been recognized this year with an apqc award for excellence in knowledge management. Introduction to advanced product quality planning apqp complex products and supply chains present plenty of possibilities for failure, especially when new products are being launched. Framework for managing knowledge, content and documents. If you collect the incorrect or irrelevant data, the resulting knowledge may not. Knowledge management maturity models stan garfield medium.